Using Azuqua you can build an automated FLO between Gainsight and your project management tool of choice to automate Net Promoter Score (NPS) follow-ups. Whether your team uses Gainsight or you’re just curious, take a look at these three powerful FLOs: 1. Obviously, Gainsight is a Customer Success technology that includes powerful automation and can help teams take steps from “Reactive” all the way to “Predictive.” And to make the platform even more effective, we’ve partnered with Azuqua to make it possible for customers to connect other key cloud applications and build workflows (FLOs) that help teams across Marketing, Sales, Support, and more to better collaborate and communicate. What changes between those stages? Teams are advancing in technological sophistication, a large part of which is automation.
Īs you can see in this graph, as operations move from “Informed” to “Proactive” and “Predictive” stages of maturity, there’s a dramatic improvement in revenue expansion rates. We’ve found that technologically maturity of CS organizations-teams who automate key processes from data collection through to outreach-correlates very strongly to a significant uptick in revenue. Your processes can run all day and all night flawlessly (in theory) to do your job while you focus your time and energy on other things.īut it’s not just about putting time back in your day, at least when it comes to Customer Success software. If you follow that logic, automation is the pinnacle of technology. Whether it’s the invention of the wheel or the toaster or a bevy of data analytics tools for understanding customer behavior and influencing it in positive ways, when you boil it down, we humans are just trying to do a better job and put some hours back into our day. Almost any technological development can be boiled down to a pretty simple premise: Do more with less time and effort.
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